Your best people know more than they can tell you.

When they leave, that knowledge leaves with them. RapportAI captures it before it walks out the door — without invasive monitoring, and without asking anyone to document a thing.

There's a name for what you're losing.

Philosopher Michael Polanyi called it tacit knowledge — the instinct, judgment, and experience your best people carry but can't fully put into words, as quoted by The Economist.

Some of that knowledge is easy to capture — rules, playbooks, documented process. But the hardest kind lives nowhere except in your people's heads: why an account manager handles a client a certain way, why a senior engineer makes the call she makes, why a veteran ops lead knows a shortcut nobody wrote down.

When that person leaves, none of it transfers. It just goes quiet.

And more monitoring isn't the fix — people share less, not more, the moment they know they're being watched. You have to earn access to that knowledge differently.

Capture it from what already exists.

RapportAI doesn't ask your team to document their habits or submit to new monitoring. It securely ingests the day-to-day work your organization already produces — documents, shared files, meeting transcripts — and turns scattered, informal knowledge into a structured, queryable institutional memory.

Three steps. No disruption.